Refund policy
Refund and Cancellation Policy
Slabbiez products are sold as limited-run pre-orders. We take payment when you
order, manufacture after the edition closes, and ship once production is
finished. This policy covers your rights at every stage of that.
Cancelling before your order ships
**You can cancel at any time before your order ships, for a full refund.** You
don't need a reason. Email [support@slabbiez.com] with your order number and
we'll refund the full amount to your original payment method.
Our shipping commitment
Every product page states a ship-by date before you buy.
If we can't ship by the stated date:
- We'll email you **before** that date passes, not after.
- We'll tell you the new expected ship date.
- You can cancel for a full refund, or accept the new date — your choice.
- If we don't hear back from you and the delay runs more than 30 days past the
original date, we'll cancel your order and refund you automatically.
You never lose money because we were late.
When refunds arrive
Refunds go back to your original payment method within **7 business days** of
the cancellation. Your bank may take another 5–10 days to show it on your
statement, which is outside our control.
Returns after delivery
Changed your mind? Return an unused item in its original packaging within **30
days of delivery** for a refund of the item price. Return shipping is at your
cost unless the item arrived damaged, defective, or incorrect.
Because each edition is manufactured to the exact number ordered, returned items
are not restocked or resold as new.
Damaged, defective, or incorrect items
Email [support@slabbiez.com] within 14 days of delivery with your order number
and a photo. We'll send a replacement at no cost or refund you in full —
whichever you prefer. Don't ship anything back until we've replied.
Shipping charges
Shipping charges are refunded only when the return is our fault: a damaged,
defective, or incorrect item.
Contact
[support@slabbiez.com] — we reply within 5 business days.